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FREE STANDARD US SHIPPING ON ORDERS OVER $100 + SAME DAY LOCAL DELIVERY

F.A.Q

General Info

Yes, in fact we believe that clean and natural beauty products are MORE effective than standard beauty products.  This is due to the fact that the body and skin responds best to ingredients that it recognizes. Chemicals cause so much external and internal damage that the only course of action is to continue using the products to clean up the problem it created.  It can become a viscous cycle and honestly, who has time for that.

When you sign up for our newsletter, you will receive a special code to receive 15% off your first order!  We also offer discounts and special holiday promotions throughout the year so be sure to sign up for our newsletter so you can be updated on any new offers!

 

Please note that any discount promos excludes the following brands: Josh Rosebook and Shiva Rose

We’d love to help!  Shoot us an email at hello@prettywellbeauty.com and we will be more than happy give you products recommendations based on your skin type and skin concerns as well as answer any questions you may have.

Yes absolutely ALL the brands/products are cruelty free and vegan*,

Vegan disclosure: Some products are made with honey and other bee products. Please check the product ingredient list of each item for more info. 

We know how frustrating that can be, but we will gladly notify you once your coveted product is back in stock when you click the “ notify me when available” option on the product you’re viewing.  You’ll be asked to enter your email address and we will send you a notification email the moment we have it available for you!

 

Some items we have a hard time keeping in stock due to popularity but are still available for purchase.  Once they are in stock, you will be notified with shipment information.

Hi, we’d love to meet you!  

Feel free to submit an email to us with an introduction at hello@prettywellbeauty.com.  

Please note that when considering a new brand our priorities are focused on a  5 stage vetting process:

1.The quality of the ingredients must meet our standards of clean/non toxic beauty.

2.The source of the ingredients should be sustainable and ethically sourced.

3.Packaging and branding must meet a high standard of quality + and strong visual aesthetic .

4. All packaging used should be recyclable and/or biodegradable.

5. We try + test everything so your products must be effective and do what they claim.

 

Please allow us 4-6 weeks for a reply upon receipt of your product samples

We are based in NYC but we are still in the process of procuring a physical destination for you.  We can’t wait to meet you in person so keep up to date with us via Instagram as well as our newsletter and blog for Pop up events around NYC and more!

No problem! Just click on forgot my password, and you’ll receive an email to reset your account information.

The #PWbeautyedit is more than a Hashtag.  It is a coveted list of our editors favorite beauty and wellness picks of the season.  Check it out seasonally as it’s updated quarterly.

Shipping & Returns

Currently we ship within the US only including Hawaii and Alaska.  We plan to open our shipping territories as we continue to grow.

Once your order has been processed, look out for an email (be sure to check your spam just in case) with details of your order including tracking information from USPS.

We love every item at PWB like it’s our baby but we understand that not everything works for everyone so we will gladly accept returns or exchanges on products that have been unopened and unused within 30 days of purchase.  All personal hygiene, fragrance and sale items as well as products that have been substantially used cannot be returned. Also all Earthwise Beauty products cannot be returned due to the high cost of the ingredients sourced. 

All return shipping costs are the responsibility of the customer.

Yes!  We offer same day local delivery in New York City.

$15 same day local delivery on pre-tax orders of $0-$75

$10 same day local delivery on pre-tax orders of $75-$200

Complimentary same day local delivery on all orders over $200 before tax

Local delivery is available in Manhattan and limited parts of Brooklyn only

Once you’ve selected same day local delivery, we will be in touch via email or phone to coordinate your delivery.

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